DESTINATION

Pre-travel

PLEASE READ CAREFULLY 
The purchase of any travel services offered by Destination North Haiti (hereinafter “DNHTour”) constitutes a contractual arrangement between you and DNH, and represents your acceptance of the DNH Terms & Conditions set out herein. Please ensure that you read carefully and understand these Terms & Conditions prior to booking.

Deposit & Final Payment:
A non-refundable, non-transferable deposit of $50 per person per vacation is required for DNH to reserve space for you, with some limited exceptions as noted below. DNHT accepts checks, Visa, MasterCard, Paypal. Your booking is not confirmed and payment is not deemed made until the deposit is received by DNH and you receive a confirmation invoice. Your reservation will be automatically canceled if deposit is not received by DNHT by the deposit due date. Payment of the deposit indicates you have read and accepted these Terms and Conditions.

Please review and verify your booking invoice thoroughly and contact us immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. DNH cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, DNHT reserves the right to re-invoice you with correct pricing. 

Final payment for your vacation is due 45 days prior to commencement of services, with some limited exceptions as set forth below. If final payment is not received by the due date, your reservation will be canceled and your full deposit may be retained by DHNT. DNHT is not responsible for canceled land and/or air reservations in the event payment is not received by the final payment date. For group reservations, Travel Agents should refer to the Group Policy, which will be provided to you by DNHT upon request and is also located in the Travel Agent Portal. 

Acceptance on the vacation is subject to presentation of the Traveler Certificate, which will be available in your final Travel Documents.

Booking Cancellations & Cancellation Fees: 
If a booking cancellation is received by DNH prior to the final payment date of your vacation, your non-refundable land deposit and will be retained. For individual reservations, the following per person cancellation fees apply. Total price does not include discounts, promotions, or special incentives. (For group reservations, refer to the Group Policy.) 

Standard Cancellation Fees escorted and independent vacations:
•45-22 days prior to commencement of services: 20% of total price*
•21-8 days prior to commencement of services: 30% of total price*
•7-1 days prior to commencement of services: 50% of total price*
•On departure day and later: 100% of total price*

Payment of refundable air taxes will be applied to the amended booking.
Intra-vacation air and hotel penalties may also apply to alternations or revisions to a booking and may be up to 100% of the full price. A change of traveler name, vacation date, or itinerary within final payment will be treated as a full cancellation and new reservation; vacation and airfare cancellation fees (as above) apply.

Air Arrangements: 
International airfare may be purchased through DNHT for travel originating from the United States. All carriers are independent operators and are not owned, managed or operated by DNHT. Your airline ticket is a contract between you and the air carrier only, even if you purchase through DNHT. By purchasing your air services through DNHT you waive all liability for DNHT for such air services. 
DNHT is not responsible if an airline cancels, reschedules, or delays a flight for any reason.

If you purchased air through DNHT, we will try to assist in making new arrangements providing you have not already checked in with your airline for your first flight segment. After check-in, you must work with the airline directly to reach your destination or to make any alternate arrangements including amendments to return services. Please be aware airline fees often apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules or delays. These fees will be payable to the airline directly at time of request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by DNHT for portions of trips missed due to canceled, rescheduled or delayed flights after airport check-in, nor is DNHT responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection. 

For air purchased through DNHT, if any air schedule requires an overnight stay in a gateway city, DNHTcan assist you with hotel reservations; however, the cost of the overnight stay (including but not limited to hotel and meals) is your expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.

If you make your own flight arrangements, DNHT will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries or travel dates.

We recommend that you do not purchase airline tickets with high penalty charges for changes.

Under the new Secure Flight Program enacted by the U.S. Department of Homeland Security, the Transportation Security Administration (TSA) requires airlines to collect information from you for the purposes of watch list matching. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. At time of booking a vacation with air reservations, DNHT will collect the required information and add to your air booking to pass to the airline(s) for the Secure Flight Program. The information includes full name, date of birth, gender and redress number (if available). Failure to provide the required TSA information at time of booking will result in the loss of confirmed flights and airfare price as information is required for ticketing. Rebooking lost airfare is subject to schedule availability at time of rebooking and may result in alternate flight schedules and/or increases in airfare price. Any increase in airfare price is payable by you. TSA information is required at time of booking for Instant Purchase Air.

Participation: 
For the benefit of everyone on your vacation, DNHT reserves the right to accept or reject any vacation participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants.

DNHT will not refund or cover any cost or expenses incurred for termination of tour arrangements due to unacceptable behavior.

Travelers Who Need Special Assistance on Tours: 
You must report any disability requiring special attention while on tour with DNH Tour at the time the reservation is made. DNH Tour will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. DNH Tour cannot provide individual assistance to a vacation participant for walking, dining, getting on and other vehicles, or other personal needs. strongly recommends a qualified and physically able companion must accompany travelers who need such assistance. 
Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking, sometimes on unpaved or cobblestone streets. DNH Tour is not responsible for any missed activities due to a participant’s inability to participate with the group. The Americans with Disabilities Act is only applicable within the United States and facilities for disabled individuals are limited outside its borders.

Young Travelers: 
Travelers who are under 18 years old on the departure date must be accompanied by an adult throughout the vacation and are requested to share an adult’s accommodation. Children under 12 years of age are not allowed on some DNH Tour vacations. For any special requirements regarding airline tickets for children, contact your airline directly. 

The following young traveler discounts apply to DNH Tour vacations. To receive the young traveler’s discount, the age of the traveler must qualify at commencement of services. 

On DNH Tour escorted vacations, young travelers ages 12-17 receive a 30% discount on the base land vacation price. 


Due to heightened security, many countries have adopted practices to prevent international abductions of children.

If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations. 

Smoking: 
Smoking is not allowed on transportation that is exclusively provided by DNH Tour. 
Price Policy:
All vacation prices are based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure, and do not include airfare except where noted on specific itineraries. Vacation prices are per person, based on double occupancy (two people sharing a room). Single room supplements and triple reductions or pricing are listed where applicable. Not all accommodation types are available on all vacations. 

Prices are subject to increase without notice, subject to the guarantees set forth below.

Once DNH Tour has received your full land deposit for any land vacation that land vacation price is guaranteed and you are protected against any land price increase due to currency surcharge. Any subsequent land cost increases are at DNH Tour’ expense, not including energy cost increases and/or any government tax increases.

Visas & Passports: 
You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Visa and entry documents must be obtained independently. Non-U.S. citizens must consult with appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently.

DNH Tour is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, and DNH Tour cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport. Haiti requires that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements.

The process of obtaining a visa and/or passport can take up to three months or more. 


Hotels & Accommodations: 
The hotels listed on this website are intended to be used on all departures; however hotels are not guaranteed. DNH Tour reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or higher quality to those shown.

Air carrier restrictions may vary from the limitations listed above. Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination, and are becoming more restrictive. While making a booking online you will be provided with baggage fee information. After booking, up-to-date information on carrier specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with the information that additional discounts may apply depending on flyer-specific factors (.e.g. frequent flyer status, military, credit card used for purchase or early purchase over the internet, etc.) can be found on the carrier’s website or by accessing www.iflybags.com.

Please read this information carefully as DNHTtour is not responsible for additional fees imposed by air carriers for baggage and these fees are not included in the airfare or the vacation package price. You will be required to pay these fees directly to the airline at check-in. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted by DNH Tour for loss of or damage to baggage or any of the traveler’s belongings throughout the duration of the vacation. Baggage insurance is recommended. 

Carry-on bags should not exceed the dimensions of 12″x11″x6″.

These fees will be collected by the local government and are payable by the traveler at time of travel. Your confirmation booking information will contain information about these fees. If you would like more information prior to booking, please contact your Travel Consultant. 

Refunds:
Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services of less than 48 consecutive hours, for unused transportation where group activity tickets are involved or for voluntary modifications made by the traveler. Airport transfers are complimentary with air booked through DNHT on qualifying flights and dates. Not all flights or dates qualify. Customers not using the included transfer will not be given a cash equivalent or vacation price reduction. 

Service Inquiries after the Vacation:
As it is difficult and sometimes impossible to properly investigate a complaint if DNHT is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.

After returning from your vacation, if you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by DNHT. 

Any complaint or claim involving the vacation services offered in this brochure must be notified to DNHT within 30 days of the vacation completion, except where such time limitations are prohibited by law.

 Any complaint or claim involving the vacation services offered in this brochure, involving the negligence of any suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant, must be notified to DNHT while on vacation or within 30 days of the vacation completion, except where such time limitations are prohibited by law.

Holidays:
During local or national holidays or special events, peek seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible.

DNHT cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason. Safety: 
Please be aware that during your participation in vacations operated by DNHT, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. DNHT will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While DNHT will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold DNHT harmless regarding any provision of medical care or the adequacy of any care rendered.

DNHT is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold DNHT harmless for such. 

Photographs or Pictures: 
Photographs or pictures appearing in this brochure should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change. 

Optional Excursions & Activities:
Optional activities and excursions (“the Services”) available for booking are provided by local operators or other third parties that are entirely independent of DNHT and do not form any part of the product or services sold to you by DNHT or of these Terms & Conditions, even where DNHT suggests particular operators/other third parties and/or assists you in booking such optional activities or excursions. Your contract for such Services will be with the organizer or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability.

DNHT has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion.

Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled by DNHT or that any such advice or assistance is given on behalf of DNHT.

For operational reasons, not all optional excursions listed in the tour itinerary, in print or online or in travel documents may be available during your vacation. Your Tour Director will advise of availability while on tour.

 

After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, depending on the circumstance, the Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants. 

The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time. 

The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Protection Plan, or any other person.

Neither the Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages. 

No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on its Web site, including any term or condition set forth in the preceding provisions. 

Trade Name:
Destination North Haiti Tour is a service mark registered in the U.S. Patent and Trademark Office.

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